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About me

Experience

Experienced UI/UX Designer with 14+ years in creating intuitive web and mobile interfaces. Skilled in blending user feedback with design strategy to deliver impactful solutions. Strong in customer care, communication, and problem-solving, with a focus on usability and innovation.

About

Education

Punjab Technical University, Jalandhar, India

Bachelor of Science in Information Technology in 2011

Polytechnic Diploma in Computer Science in 2008

The Punjab State Board of Technical Education & Industrial Training Chandigarh, India

Skills

  • Wireframing

  • Prototyping

  • Graphic Design

  • Problem Solving

  • Team Collaboration

Certifications

  • Google UX Design Complete Course (7 Courses)

  • National Crime Check

  • Right to Work

Work Experience

Jul 2022 – Mar 2025

Nagarro Software Pvt. Ltd | Gurugram, India
UI/UX Lead

  • Built AI-powered dashboards and Salesbot to enhance test drive engagement

  • Led UI/UX for automotive apps: Used Car, Smart Parking, and iPad App

  • Created user flows, wireframes, & prototypes using Figma & Adobe XD

  • Collaborated cross-functionally to align design with business goals

  • Conducted usability testing and refined designs based on feedback

  • Developed design systems for UI consistency and scalability

  • Integrated predictive AI features to boost UX and sales insights.

Jan 2012 – Jul 2022

smartData Enterprises (I) Ltd | Mohali, India

UI/UX Designer

  • Conduct user research & competitor analysis with cross-functional teams

  • Define information architecture and create user flows

  • Design wireframes, prototypes, and user-centered interfaces with iterative feedback

  • Identify and resolve UX issues for improved usability

  • Ensure designs follow UI/UX trends, laws, and industry standards

  • Mentor and guide junior designers in their projects

Jul 2010 – Jan 2012

Vodafone | Mohali, India

Customer Care Service

  • Handled customer queries via phone, email, & chat with prompt, quality service

  • Resolved billing, service, and technical issues efficiently

  • Logged interactions in CRM for accurate record-keeping

  • Escalated complex cases and ensured timely follow-ups

  • Guided customers through troubleshooting steps

  • Promoted Vodafone products and plans based on user needs.

Figma

Adobe Premiere Pro

Adobe Photoshop

Adobe XD

Adobe InDesign

Adobe Illustrator

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